AI Charge Capture

MediMobile's leading automated medical coding solution Genesis transforms healthcare operations by automating charge capture & CPT and ICD-10 code selection. Providers document their visits in their EMR and we handle the rest.

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MediMobile Support

Need help with MediMobile?

Contact support, access training resources, or log in to find FAQs and quick start guides.

24/7 Support

Support is here when you need it.

Get help with technical issues, product questions, training, MediMobile workflows, and healthcare software support from a knowledgeable team.

Technical assistance Support engineers are available by phone or email for technical issues and troubleshooting.
Training and tutorials Access one-on-one training, tutorial sessions, and on-demand educational videos.
FAQs and guides Find quick start guides, FAQ documents, support resources, and workflow help.
Email

Email Support

For support questions, workflow help, or technical assistance.

support@medimobile.com
Phone

Call Support

Contact the MediMobile Support team by phone.

877.495.2070
Account

Log In

Access FAQs, quick start guides, video tutorials, and support documents.

Go to MediMobile
How We Help

Support for real healthcare workflows.

MediMobile Support helps users solve issues, understand the platform, and get more value from charge capture, healthcare software, and AI-powered coding workflows.

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Technical Issues

Get help with software questions, troubleshooting, workflow issues, and technical concerns.

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Training & Videos

Use live training, product introductions, tutorial sessions, quick start guides, and help-topic videos.

Best-in-Class Support

Receive responsive communication, dependable guidance, and personal problem-solving from a knowledgeable support team.

Quick response. Clear answers. Reliable support.

For more than 20 years, MediMobile has focused on helping healthcare teams use technology confidently so they can maximize revenue and support high-quality patient care.

Responsive assistance

We focus on responding quickly so your team can keep working without unnecessary delays.

Knowledgeable support

Our dependable staff understands MediMobile software, charge capture, and healthcare workflow needs.

Training for users

New and existing clinicians can access one-on-one training, tutorials, videos, FAQs, and quick start resources.

FAQ

Frequently asked support questions.

How do I contact MediMobile Support?

You can email support@medimobile.com or call 877.495.2070. You can also log in to your MediMobile account and click support to access quick start guides, video tutorials, and FAQ documents.

Where can I find FAQs for the MediMobile app?

Customers can log in to their MediMobile account and access support resources, including FAQs, quick start guides, and tutorial videos.

Can I show the support team what I am experiencing?

Yes. MediMobile Support can work with you to better understand what you are experiencing and guide you through practical troubleshooting steps.

Can I get support after hours or on holidays?

Yes. MediMobile provides 24/7 support for technical issues, including after hours and holidays.

Does MediMobile offer training?

Yes. MediMobile offers live one-on-one training, tutorial sessions, quick start resources, and on-demand videos for new and existing clinicians.

From the MediMobile Blog

24/7 live US-based support.

Learn more about MediMobile’s support team and our commitment to responsive healthcare software support.

Featured Article

Meet MediMobile's Exceptional Support Team

For over two decades, MediMobile has focused on helping healthcare organizations solve problems quickly through responsive technical support, dependable training, and real human assistance.