Support Options
We know that when our customers succeed, we succeed. That's why we don't ship support overseas or hand you off to a temp working in a phone queue. All of our support is handled by MediMobile employees who sit next to our development team. If you have an issue, we have experts available, 24 hours a day. But don't think we stop there. Just to make sure you don't need to call us, we monitor our systems, integrations, and hand held devices so that we can proactively respond.
We're Here to Help
How-To Videos
Whether you're new to MediMobile or just need a refresher, we provide quick, detailed videos covering nearly every feature of MediMobile across all of our platforms. Don't worry, we keep it short and sweet so that you can get what you need and get back to more important things.
Getting Started Wizard
When logging into MediMobile for the first time, we will guide you through your options for customization and help you get up to speed quickly. If you're the type of person that just wants to get going quickly, this is the solution for you.
User Guide
For our customers who want the scenic tour, we offer complete online documentation for all of our devices and website.
Frequently Asked Questions
Along with a full knowledge base, we also regularly compile a list of our most common support questions and their answers.
Prefer to ask questions from your iPhone or BlackBerry? Just shoot us a quick message and we'll get an answer to you the same day, in most cases.
Call Us
Have an emergency or urgent question? We're hear 24 hours a day! If you happen to be in the Austin area, we can also recommend some good places to eat.
