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Home > Support > Monitoring
Monitoring
System monitoring is critical to your business. When systems go down, you lose money by the minute. MediMobile has taken system monitoring to the next level. Not only do we monitor all MediMobile hardware and software, we also monitor the communication efficiency and synchronization success with our mobile devices.

MediMobile has designed and implemented a host of monitoring system tools, thus allowing 99% of our support encounters to be proactive. Our aim is to resolve issues before the customer is inconvenienced or even aware that a problem exists.

Below are examples of the systems we monitor in a real-time environment, 24 hours a day, 7 days a week:
  • Server uptime
  • Server performance
  • Network performance
  • Application performance
  • Mobile synchronization
  • Data flow within system


By proactively resolving issues, we are able to accurately plan system resource usage and growth. This results in lower implementation cost, which has a direct correlation to overall cost. Our goal is to keep our costs low and then pass this savings along to our valued MediMobile customers.

Adding to the long list of benefits, all MediMobile users also receive:
  • Experienced and efficient technical support via phone or email
  • Team of dedicated software and IT professionals
  • Free upgrades
  • Mobile and Web System monitoring.

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Our physicians like MediMobile -- instead of carrying pages of paper lists of all our hospital patients, everything is in one device. MediMobile has shortened our wait time for reimbursement from the insurance companies, and since our physicians enter the patient data themselves, it frees our billing staff for other tasks
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Vicky Adamson, CMM
Practice Manager


Austin Infectious Disease Consultants, PA


  
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